Frequently Asked Questions
Below are a list of Frequently Asked Questions and the answers to these questions. Please read through these questions for the answers to questions
that you may have. If your question is not addressed in the FAQ's please email your questions to TechSupport@VulcanArms.com
GENERAL
How do I order?
You can order through our Online Store, by Phone (651.451.5956), Email Sales@VulcanArms.com, or by mail Vulcan Arms, Inc, P.O. Box 2473, S. St. Paul, MN 55076-8473
What are Vulcan Arms, Inc. hours?
The phone is answered M-F, 10:00 - 4:00 CST. We do NOT have a retail showroom and are NOT open to the public
Explain Pricing?
Prices listed are RETAIL prices. Dealers and volume buyers should contact us for dealer pricing and a password to grant access to the dealer area of the website. All prices given are for certified funds. There is a 3% charge for non-certified funds sales. We do accept VISA, MC, and AMEX. All prices are FOB Vulcan Arms, Inc. All sales shipped to MN addresses are subject to 6.5% sales tax.
What Shipping is Available?
All orders are shipped via UPS ground. 2 DAY and NEXT DAY service are available for an additional charge. Shipments must be made to a street address, PO Boxes are NOT acceptable. Shipping cost is $8 for small items, $15 for firearms.
Explain the Legalities?
All of the firearms manufactured by Vulcan Arms, Inc. are completely compliant with all FEDERAL laws. Purchasing any of the firearms listed here is no more complicated than purchasing a bolt action rifle or shotgun. The customer is responsible for ensuring the specific firearm is legal in your area. Any receiver or firearm to be shipped requires that a signed copy of the receiver's FFL be on file prior to shipment. Faxed copies are not acceptable.
Do you support Law Enforcement Purchases?
Vulcan Arms, Inc. supports the law enforcement community and is able to offer law enforcement for letter head sale. Please contact us with your specific needs.
V15 FIREARMS
What is included with each rifle?
Each V15 firearm comes in its own hard case with a magazine, a manual, cleaning kit, trigger lock, Vulcan knife with sheath, and a sling. Certain models may also include other accessories. V15 firearms accept any standard AR15/M16 magazine.
What type of receivers are used?
All V15 firearms utilize the newest A2 designs, including the raised magazine fence and reinforced receiver ring. All new production alloy receivers are made from 7075 T6 FORGINGS (as per the current mil spec.) not castings, or Carbon/Aramid fiber, which is standard.
Why Carbon/Aramid receivers?
Vulcan Arms, Inc. Carbon/Aramid receivers utilize a cutting edge technology method of manufacture. Long strand Carbon/Aramid fibers are hot tip injected with space age polymers to form each receiver. The resulting receiver is STRONGER and LIGHTER than aluminum. Carbon/Aramid has a tensile strength of approximately 5 times that of aluminum and is less than half the weight. Carbon/Aramid is also highly abrasion resistant, this means that the pin holes will not deform, even under extended use.
Which barrel twist is best?
The "best" barrel twist depends on what type of ammunition you plan to use. The 1-9" twist is the most common and stabilizes bullets up to 68 gr. If you plan on using the VLD bullets (80 gr) the 1-7" twist is best.
What about the V15-500 Series 9mm Rifles?
The 9mm conversion utilizes a simple blow back system and the upper attaches to any standard AR-15 type lower. It should be noted that, due to manufactures differences, the magazines and/or magazine catch may need minor fitting. Also, this conversion is made to work with BRITISH made Sten magazines.
V47 FIREARMS
How are these firearms made?
We start with brand new rifles which feature stamped receivers, chrome lined barrels and chambers, and a tough matte finish. Vulcan Group Inc. modifies these rifles to comply with current regulations (922(r) et. al.)). This requires replacing some combination of buttstock, pistol grip, hammer, trigger, disconnector, and gas piston, depending on model.
What magazines do these rifles take?
The V47 rifles accept any standard pattern AK double stack magazine or drum.
V50SS 50 BMG RIFLE
Can I use SURPLUS ammo in my V50SS?
Due to the inconsistency of surplus ammunition, the use of surplus ammo, or any ammo other than new commercial ammo, voids the repair policy. SOME, but not all, surplus ammunition will physically fit in the chamber but its use is not recommended.
V73 RIFLE
Will Galil parts fit my V73 rifle?
Yes, all V73 rifle parts are 100% interchangeable with IMI Galil parts.
How does the magazine adapter work?
The V73 magazine adapter inserts into the magazine well of the rifle and is locked in place by the magazine catch. This adapter allows the use of M16 magazines instead of Galil magazines. The adapter has a second magazine latch for use with the M16 magazines. The adapter can be removed and the rifle can then use the standard Galil magazines.
REPAIR POLICY
[ Download a Printable PDF Repair Card ]
Based on the Magnuson-Moss Warranty act, Vulcan Group Inc. offers no warranty on its product line. Vulcan Group Inc. is extremely concerned with its customers' satisfaction and stands behind its products. Vulcan Group Inc. has in the past and will continue to offer service on its products for a period of one year from the date of purchase by the original purchaser for defects in materials and workmanship
Vulcan Group Inc. shall not be responsible for injury, death, or damage to persons or property resulting from intentional or accidental discharge of this firearm or part thereof or from its function when used for purposes for which it was not designed. Vulcan Group Inc. will not honor claims involving this firearm or product which results from careless or improper handling, unauthorized adjustment, modification, parts replacement, corrosion, neglect, use of wrong caliber ammunition, or use of ammunition other than original high quality, domestically produced, commercially manufactured ammunition in good condition, or any combination thereof. DO NOT USE RELOADED, REMANUFACTURED ALUMINUM CASED, STEEL CASED NON-SAAMI SPEC (+P) OR SURPLUS AMMUNITION! Doing so voids the repair policy. Most malfunctions are directly related to ammunition and/or magazine. Vulcan Group Inc. will not honor claims involving any of its' products for any reason or cause when claims are made by the second or subsequent owner.
This firearm or part thereof is manufactured to perform properly with the original parts as designed. It is your duty to make sure any parts you buy are installed correctly and that neither replacements nor originals are altered or changed. Assembling a firearm incorrectly or with modified parts can result in a damaged gun, danger, injury, or death to you or others. Always send products to Vulcan Group Inc. for service or modification.
All returns MUST have a return authorization number on the OUTSIDE of the package. All returns are subject to a 12% restocking fee. Please email Vulcan Group Inc. at Sales@VulcanArms.com to obtain a return authorization number BEFORE shipping. Please observe the following procedure to ensure efficient service:
- All returns for service MUST be sent to Vulcan Group Inc., NOT to the dealer. Each return MUST include a DATED RECEIPT.
- Immediately upon purchase fill out and mail the REPAIR POLICY card found in this manual. This card must be on file at Vulcan Group Inc. before any service is performed and BE SENT NO LATER THAN 10 DAYS FROM THE DATE OF PURCHASE. Failure to submit the card within 10 days voids the warranty, DO NOT WAIT TO SEND IT!! Ignorance of these conditions is no excuse!
- Should you require service, email Vulcan Group Inc. at Sales@VulcanArms.com explaining the problem and request a Return Authorization number.
- The Return Authorization number must appear on the OUTSIDE of the package, without the RA number on the outside of the package, the package will be refused. Enclose a letter explaining the problem, include the name and address of where you would like the item returned, and include your phone number in case of questions. Pack the item securely to avoid damage and insure it for the proper amount.
- The customer is responsible for shipping charges to Vulcan Group, Inc. Vulcan Group, Inc. will ship the package back to the customer via UPS ground service.
CONDITIONS
The following conditions are required in order for the repair policy to be valid.
- This entire sheet must be read, understood, agreed to, dated, signed, and returned to Vulcan Arms no latter than 10 days from the date on the accompanying receipt. If the repair policy card and receipt are not RECEIVED by Vulcan Arms within 20 days of the date on the receipt, the repair policy is void. Do NOT wait to send it in.
- A dated receipt must accompany this repair policy card. If you do not include a dated receipt in your name, the repair policy does not come into force.
- Firing RELOADED, REMANUFACTURED ALUMINUM CASED, NON-SAAMI SPEC (+P) OR SURPLUS AMMUNITION voids the warranty, do not shoot it at any time for any reason. Ignorance of whether ammunition is acceptable or not is NOT a valid excuse. If you are unsure whether an ammunition is acceptable, do not shoot it. You are responsible for what you shoot in your firearm.
- Repair policy covers the original user and is not transferable. Discharging the firearm for any reason constitutes "using" the firearm and makes you the original user. This includes "test fire". Do not discharge the firearm unless you are the original user.
- Modification, "fitting", parts replacement, or changing the dimension or finish in any way voids the repair policy. During the period of the repair policy Vulcan Arms is the only entity authorized to service the firearm.
- You are responsible for shipping charges. Use a traceable courier, insured for the proper amount, RA number on the outside of the package, and signature required shipping back to Vulcan Arms for service. Vulcan Arms will ship the product back.
While this may seem like a lot of "legalese", here is the policy in a nutshell:
- Fill out this card, staple a dated copy of your receipt to it, and mail it in within 10 days of purchase
- Do not modify your firearm in any way, shape, or form
- Shoot the recommended ammunition.
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Vulcan Group Inc.
Vulcan Group Inc., in business since 1991, specializes in producing firearms and accessories for special operations forces and Law Enforcement agencies here and abroad. All the firearms that we produce are legal for civilian ownership and are held to the highest standard of quality and workmanship demanded by the professionals that use them. Where applicable, the current Mil-specs are adhered to along with new designs utilizing the newest cutting edge technology and manufacturing capabilities resulting in some of the most innovative designs in use today.
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